About ESI

Trust the experts in appliance care

ESI Appliance Services was founded in 2004. We offer turnkey solutions from the delivery and installation through to the warranty and care support for all your large home appliances including kitchen and laundry appliances, refrigeration, and heat pumps.
We’re proud of the fact that our team has more than 180 years’ combined service experience. Our industry expertise makes us the market leaders when it comes to the care, repair and installation of kitchen and laundry appliances.
The company has service centres in Auckland, Waiheke Island, and Queenstown and there is a strategy in place to achieve strong Year on Year growth. Plans are underway to establish Service Centres in all large regions. In addition to this, Owner/Driver operators operate in smaller New Zealand regions and towns.
ESI focuses on setting high standards associated with a range of appliance service solutions available and we provide a holistic approach for our customers, meaning that only one service provider is required.
Thanks to our long-held relationships with all manufacturers and importers, ESI has the capability to service more than 60 different brands which are available in New Zealand today.
ESI represent the world’s best brands and are the exclusive New Zealand Service and Installation agents for Sub Zero and Wolf as well as New Zealand Service and Repair Agents for Miele, Gagganeau, Liebherr, Whirlpool, Hoover, Indesit, Ariston, Falcon, Le Corneau, Viking, Bosch, Ilve, AGA, Kitchen Aid, Asko, Electrolux, Westinghouse.

Our focus is on Customer Care

Our administration team and technicians are here to help, and it’s their main priority to take excellent care of you and your appliances. We pride ourselves on providing a high level of customer care and support, with a successful customer experience being the most important factor. A seamless service is offered to provide the most effective and efficient outcome for our customers.

ESI provides a complete suite of services for the following home appliances:

Kitchen – Ovens, Cookers, Cooktops, Dishwashers, Wastemasters, Range Hoods, Refrigerators, Freezers, Wine Coolers, Coffee Machines and Microwaves.

Laundry – Washing Machines, Clothes Dryers.

Home – Heat Pumps.

Our services include:

  • Repair
  • Servicing
  • Installation
  • Rental
  • Sale
  • Extended Warranty
  • Troubleshooting
  • General advice
  • Annual Maintenance Service Agreement *
The Annual Maintenance Service Agreement is a beneficial contract offered to provide a proactive cost-effective solution to the customer whereby maintenance is scheduled on a known planned basis. For more information, please contact us.

Our people are our greatest resource

As a company, we are focused on providing increased levels of education and improved performance. Education is provided by way of internal skills-based training syllabuses together with external curriculums which combined provide a professional educative environment for our people.

As part of our quest to provide this, each year an ESI team member visits an international appliance brand supplier. This means different ESI team members will visit Europe, America and Asia every year. This is further supplemented with local training at New Zealand based supplier head offices.

We are committed to ongoing growth, and this growth in both sales and revenue each year in turn provides to our staff increased job opportunities, job enrichment, job expansion and job rotation. As the company expands and grows, it is committed to providing the benefits to our people.

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